Your customers are your most important asset, so let them communicate with you, how they want, when they want. Support tickets can be sent not just via email but also via the web. With Facebook, Twitter and mobile on the to-do list, keep watching this space. Customers can also upload and attach documents to tickets. Did we mention that everything is fully searchable?
Email used to be just text. Welcome to 2011. Now it's more than just words: there is rich text formatting, photos and attachments, foreign-language characters and spam. Don't worry – we've taken care of everything for you.
Customization and Branding
Don’t make it too simple is our mantra. And so we haven't forgotten that everyone is different and likes to have it their way. You can completely customize Helpdesk’s look and feel and upload your organization’s logo without programming or technical know-how. Let your creativity free to make your site truly personal and match your needs.
Reporting and Analytics
With the comprehensive reporting dashboard, information about every aspect of your support operations is quickly available and easy to find. Here you have access to real-time reporting, visualization charts and powerful export tools that allow you to have all your statistics with you when and where you need them. Share a PDF document with your colleagues or process your information with Excel for more slicing and dicing.
Statistics are a fundamental part of running your business, so we gave them serious attention from the start. You have access to all important KPIs and metrics. Track your request volume, agent performance, departments, customer costs and more.
Integrated With Other Software
We love our software and what it does. And since there are so many other great tools out there that people love as well (and so do we), we decided to make Helpdesk open and integrated with other software packages. We started out with our favourites, Gmail and Google Apps, so you can send and receive tickets through your Gmail address. Enjoy.
Safe and Sound
When it comes to your data and your business, we are paranoid. That's why we monitor and maintain our systems to the highest standards, send all of your information protected with the same type of HTTPS security that your bank uses and take backups of your data daily — not once but twice, just in case.
Try for free, pay as you grow
We think you will love Helpdesk so much that we don’t need to lock you in with scary contracts. You pay as you go and you can upgrade, downgrade or leave us whenever you want. There are no hidden costs. Period.